Terms of Service

Effective date: 25 November 2026 for existing accounts; 25 October 2026 for accounts created on or after that date | Last updated: 25 October 2026

Version 2.1. The previous version (v2.0) continues to apply to existing accounts until 25 November 2026 and is available at wealthra.io/terms/v2-0.

These Terms of Service (“Terms”) govern your access to and use of the website and personal financial management application operated by Wealthra Pty Ltd (ACN 693 425 393) (“Wealthra”, “we”, “us”, “our”) (the “Service”, “Platform” or “Application”). These Terms form a legally binding agreement between you (“User”, “you”) and Wealthra.

By creating an account or using the Service, you confirm that you have read, understood and agree to these Terms. If you do not agree, do not use the Service. These Terms should be read together with our Privacy Policy and CDR Consent Policy, which form part of your agreement with us.

If you take part in Wealthra Rewards, additional terms apply — see the Wealthra Rewards Terms of Issue.

1. Eligibility

To use the Service, you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into a binding contract;
• Be a resident of Australia to use Consumer Data Right (CDR) features;
• Provide accurate and complete registration information, including your true name and, if you are using the Service on behalf of or in connection with a business, the identity of that business; and
• Maintain the security of your account credentials.

2. Account registration and security

• You must provide a unique username, a valid email address and a secure password.
• Your username cannot be changed after account creation.
• You are responsible for keeping your credentials confidential and for activity under your account.
• You must notify us immediately of any unauthorised access to your account.
• We strongly recommend enabling two-factor authentication (2FA).

3. Service description

Wealthra is a personal finance management platform that provides:

• Budget tracking and financial goal setting;
• Transaction categorisation and analysis (including AI-powered categorisation on paid tiers);
• Bank account aggregation via the Consumer Data Right (CDR);
• Connections to your accounts on other platforms through an API where available, or by manual upload or email forwarding where the other platform does not offer an API;
• Financial reports and insights;
• Asset and liability tracking;
• Management of holdings across trusts, companies, self-managed superannuation funds and investment properties (Planner plan);
• Bill, buy-now-pay-later and document management; and
• AI-powered tools that answer questions about your finances and provide factual information and insights about your own financial data (paid tiers). These tools provide general information only and do not constitute financial, investment, tax or legal advice (see Sections 4 and 10).

4. AI tools

Our AI tools generate responses based on the information available to them and may produce information that is incomplete, out of date or incorrect. They provide general information to help you understand your finances. Although they use your financial data to answer your questions, they do not consider your objectives, financial situation or needs for the purpose of recommending any financial product, and do not constitute financial product advice. Our AI tools are designed not to recommend, or give opinions about, specific financial products (such as particular superannuation funds, investments, insurance or credit products), and you should not treat any output as a recommendation to acquire, hold or dispose of a financial product.

You should not rely on AI outputs as a substitute for advice from a qualified professional, and you remain solely responsible for your financial decisions. To provide our AI tools, we use third-party AI service providers, which may process information outside Australia. We send only the information needed to respond to your request and remove your name and contact details before it is sent. Our providers are contractually prohibited from using it to train their models. Details, including the countries involved, are set out in our Privacy Policy and CDR Consent Policy.

5. Consumer Data Right (CDR) services

CDR representative. Wealthra is a CDR representative of Basiq Pty Ltd (ABN 95 616 592 011), an accredited data recipient (accreditation number ADRBNK000208). When you connect accounts through the CDR, you give your consent to Wealthra as a CDR representative of Basiq, and your CDR data is collected under that arrangement.

5.1 CDR consent. By connecting your bank accounts through the CDR, you authorise us (as a CDR representative of Basiq) to access your banking data, use it to provide personal finance management services, and store it securely in accordance with CDR requirements.

5.2 Consent duration and withdrawal. CDR consent is valid for up to 12 months unless withdrawn earlier. You may withdraw consent at any time through Account Settings. On withdrawal, we will delete your CDR data within 30 days, except where retention is required by law.

5.3 Data use restrictions. We will not use your CDR data for purposes beyond those disclosed, will not share it with third parties without your consent, and will not use it for direct marketing. CDR data is handled in accordance with the CDR Rules and our CDR Consent Policy.

5.4 Free plan connections. On the Free plan, we may offer CDR bank connections for an initial two-week set-up period. At the end of that period, unless you move to a paid plan, your bank connection will end and we will stop collecting new CDR data. Transactions already collected remain available in your account so you can continue on the Free plan, including by adding future transactions manually, for as long as your consent to our use of that data remains current (up to 12 months from when you gave it, unless you withdraw it earlier). After that, the data will be deleted or de-identified in accordance with clause 5.2 and our CDR Consent Policy.

6. Subscription plans and payments

All prices are in Australian dollars and inclusive of GST. Plans are billed monthly or annually in advance. From time to time Wealthra may offer promotions which change or discount the price.

Current plan features, limits and prices are set out on our Pricing page. The table below summarises our plans as at the date of these Terms. If there is any inconsistency, the Pricing page at the time you subscribe applies.

Billing and cancellation. You may cancel at any time online through Account Settings; cancellation takes effect at the end of the current billing period. Except where you are entitled to a remedy under the Australian Consumer Law, fees already paid are non-refundable. We will notify you of any price change at least 30 days in advance. For annual plans, a price change applies from your next renewal.

Automatic renewal. Paid plans renew automatically at the end of each billing period at the then-current price for your plan, unless you cancel before the renewal date. For annual plans, we will email you a reminder at least 14 days before renewal, stating the renewal date and the amount that will be charged.

Free trials. Where we offer a free trial of a paid plan, we will tell you before the trial starts whether it converts to a paid subscription and, if so, the date and amount of the first charge. If you do not choose a paid plan before the trial ends, your account moves to the Free plan.

Promotional pricing. Promotional prices apply for the period stated in the offer. Unless the offer says otherwise, your plan renews at the standard price at the end of the promotional period, and we will tell you the renewal price before it applies.

7. File storage and uploads

The file storage feature is provided exclusively for financial documents relevant to your use of the Service (for example receipts, invoices, bills, bank statements, tax documents and budgeting spreadsheets). You agree not to upload:

• Personal photo libraries or media unrelated to financial records;
• Videos, music or entertainment files;
• Software, applications or executable files;
• Files that infringe third-party intellectual property rights; or
• Any content unrelated to personal finance management.

Each plan includes a storage allocation, file-count limit and daily upload limit. We may monitor aggregate usage to detect abuse, and may suspend upload privileges, remove non-compliant files, or act on accounts engaged in storage abuse. If your account is downgraded or terminated, files exceeding the new tier's limits may be deleted after at least 30 days' written notice.

8. User responsibilities

The Service is provided for you to manage your own financial affairs, including those of any trust, company, self-managed superannuation fund or other entity you are authorised to manage (“Permitted Use”). You must have authority to connect, upload or record information about any entity or other person you add to the Service.

You agree to:

• Provide accurate and up-to-date information;
• Use the Service only for lawful purposes and for your Permitted Use;
• Not attempt to gain unauthorised access to our systems;
• Not use automated tools to scrape or extract data;
• Not reverse engineer or decompile the Application;
• Not copy, reproduce, frame or republish any part of the Application's interface, content or design, except as reasonably required for your Permitted Use;
• Not misrepresent your identity or your connection with any person or business;
• Not share your account with others; and
• Verify the accuracy of financial data and reports.

8A. Access by competitors

8A.1 If you are, or are acting for, a person or business that offers a product or service that competes with the Service (a “Competitor”), you may create an account or use the Service only with our prior written consent. Requests can be sent to legal@wealthra.io. We will not unreasonably withhold consent for genuine evaluation, including to check the accuracy of a published comparison.

8A.2 If we give consent, you must use the Service only for the purpose consented to. You must not use the Service to copy or replicate its features or design, or publish screenshots or other reproductions of the Service, without our further written consent.

8A.3 If you are a Competitor and you publish a comparison or other statement about the Service, you must take reasonable care to ensure it is accurate, current at the date of publication and not misleading.

8A.4 Nothing in this Section 8A prevents anyone from making fair and accurate statements about the Service, or limits any right you have under law.

9. Intellectual property and your data

The Service, including all software, designs, text, graphics and trademarks, is owned by Wealthra and protected by copyright, trademark and other intellectual property laws.

You retain ownership of your personal and financial data. By using the Service, you grant us a limited, non-exclusive licence to host, process and use your data solely to provide and improve the Service and as described in our Privacy Policy. We do not claim ownership of your content.

Feedback. If you give us suggestions or feedback about the Service, we may use them without restriction and without payment to you.

9A. Website information and comparisons

Information on our website, including comparisons between Wealthra and third-party products, is general information that is accurate to the best of our knowledge as at the date shown on the relevant page. Third-party products can change without notice, so please check the provider's own website for their current features. If you believe a comparison is inaccurate or out of date, contact legal@wealthra.io and we will review it promptly.

10. Disclaimers

No financial advice. Wealthra provides tools for tracking and analysing your finances and general information through its AI tools. We do not provide financial, investment, tax or legal advice. Wealthra does not hold an Australian Financial Services Licence. You should consult a qualified professional before making financial decisions.

Not a tax agent. Wealthra Pty Ltd is not a registered tax agent or BAS agent under the Tax Agent Services Act 2009 (Cth) and does not provide tax agent services. Tax-related features (such as interest and principal splits, capital gains information and storage of tax documents) are record-keeping tools only. You should confirm your tax position with a registered tax agent or the ATO.

Accuracy of data. While we strive for accuracy, we do not guarantee that transaction data, categorisations, AI outputs or reports are error-free. You are responsible for verifying the information.

Service availability. We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation, including where interruptions arise from third-party providers.

Third-party services. Parts of the Service rely on third-party providers, including Basiq for bank connections, providers of investment price data and AI service providers. We choose our providers carefully but do not control them, and we are not responsible for their availability or accuracy except to the extent caused by our own act or omission. Nothing in this paragraph limits Section 11.

11. Your rights under the Australian Consumer Law and limitation of liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the ACL.

To the extent we are entitled to do so, our liability for breach of a non-excludable guarantee is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied.

Subject to the above, and to the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive loss, and our total aggregate liability for all other claims is limited to the greater of the fees you paid us in the 12 months before the claim or AUD $100.

12. Data security and privacy

We take the security of your information seriously. Personal and financial data is encrypted in transit and at rest, and access is restricted. How we collect, use, store and disclose your information — including CDR data and where data is stored — is set out in our Privacy Policy and CDR Consent Policy, which form part of your agreement with us.

Information about other people. If you add information about another person to the Service (for example a partner, co-trustee, co-director or fund member), you must be authorised to do so and, where required, have told them that it will be handled as described in our Privacy Policy.

13. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms (including Section 8A), if we reasonably believe you have given false or misleading registration information, if required by law, or to protect the security or integrity of the Service. Except where immediate action is necessary (for example, a security risk or unlawful use), we will give you reasonable notice. On termination, the provisions in Section 14 apply, and any fees lawfully owing remain payable. This clause does not limit your rights under the ACL. You may stop using the Service and close your account at any time.

14. Data export and account deletion

You may export your data in JSON or CSV format at any time through Account Settings. On account deletion:

• Your account is immediately deactivated;
• CDR data is deleted within 30 days, except where retention is required by law;
• Other personal data is de-identified or deleted within 90 days;
• Some records may be retained for legal compliance (e.g., audit logs) for up to 7 years; and
• Deletion is irreversible and data cannot be recovered.

Death or incapacity. If an account holder dies or loses legal capacity, their legal personal representative or attorney may contact legal@wealthra.io. On receiving the evidence we reasonably require (such as a death certificate, grant of probate or power of attorney), we will close the account and, where lawful, provide an export of the account data. We do not give login access to an account to anyone other than the account holder.

15. Users outside Australia

The Service is intended for Australian residents and is governed by the laws of Queensland, Australia. CDR features are available only to Australian residents. If you access the Service from outside Australia, you do so on your own initiative and are responsible for compliance with local laws. The Service may not be available or appropriate in all jurisdictions.

16. Dispute resolution

These Terms are governed by the laws of the State of Queensland, Australia. If a dispute arises:

1. Informal resolution — contact us at support@wealthra.io and we will try to resolve it informally;
2. Mediation — if informal resolution fails, the parties agree to attempt mediation before commencing litigation; and
3. Jurisdiction — you submit to the non-exclusive jurisdiction of the courts of Queensland, Australia (or any other court of competent jurisdiction).

For privacy or CDR complaints, contact us first at privacy@wealthra.io (or cdr@wealthra.io for CDR matters). If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992, or, for CDR matters, the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. Nothing in this clause limits your rights under the Australian Consumer Law.

17. Modifications to these Terms

We may modify these Terms from time to time. Material changes will be notified by email or in-app notification at least 30 days before they take effect. If you do not agree to a material change, you may cancel your subscription before the change takes effect and we will refund the unused portion of any fees you have prepaid. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you create an account after modified Terms are published, the modified Terms apply to you from the time you accept them. We will record the version and date of the Terms you accept.

18. General

• Survival. Clauses relating to intellectual property, liability, data, and dispute resolution survive termination.
• Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.
• Assignment. You may not assign these Terms without our consent. We may assign or novate them to a successor entity on notice to you, subject to your rights under this agreement and the law.
• Notices. We may contact you by email or in-app notification; you can contact us using the details in Section 19.
• Electronic communications. You agree that we may give you notices and information about your account electronically. We send marketing messages only in accordance with the Spam Act 2003 (Cth), and every marketing message includes a way to unsubscribe. Unsubscribing from marketing does not stop service messages, such as security alerts, billing notices and changes to these Terms.
• Waiver. A failure to enforce a provision is not a waiver of it.
• Severability. If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
• Entire agreement. These Terms, together with our Privacy Policy, CDR Consent Policy, Pricing page and, if you take part in Wealthra Rewards, the Wealthra Rewards Terms of Issue, constitute the entire agreement between you and Wealthra regarding the Service.

19. Contact information

• General enquiries: support@wealthra.io
• Legal: legal@wealthra.io
• CDR matters: cdr@wealthra.io
• Privacy: privacy@wealthra.io
• Mail: Wealthra Pty Ltd, Level 10, 95 North Quay, Brisbane QLD 4000, Australia

By using Wealthra, you acknowledge that you have read, understood and agree to be bound by these Terms of Service.

Version history

• v2.1 — 25 October 2026 (effective for existing accounts from 25 November 2026): added permitted use (Section 8), access by competitors (Section 8A) and website information and comparisons (Section 9A); clarified AI tools and AFSL position; added CDR representative, Free plan connection, tax agent, third-party services, information about other people, feedback, death or incapacity and electronic communications provisions; added automatic renewal, free trial and promotional pricing terms and annual plan prices; added right to cancel on material changes; updated service description and plan summary; aligned suspension, modification and entire-agreement clauses.
• v2.0 — 21 June 2026: added ACL carve-out, AI tools clause, data security/privacy, suspension & termination, users outside Australia, and general boilerplate; removed AFCA reference; standardised contact domain (wealthra.io) and entity name; fixed billing/GST and reconciled CDR deletion.
• v1.0 — May 2026: initial Terms of Service.