Terms of Service

Effective date: 21 June 2026 | Last updated: 21 June 2026

These Terms of Service (“Terms”) govern your access to and use of the website and personal financial management application operated by Wealthra Pty Ltd (ACN 693 425 393) (“Wealthra”, “we”, “us”, “our”) (the “Service”, “Platform” or “Application”). These Terms form a legally binding agreement between you (“User”, “you”) and Wealthra.

By creating an account or using the Service, you confirm that you have read, understood and agree to these Terms. If you do not agree, do not use the Service. These Terms should be read together with our Privacy Policy and CDR Consent Policy, which form part of your agreement with us.

1. Eligibility

To use the Service, you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into a binding contract;
• Be a resident of Australia to use Consumer Data Right (CDR) features;
• Provide accurate and complete registration information; and
• Maintain the security of your account credentials.

2. Account registration and security

• You must provide a unique username, a valid email address and a secure password.
• Your username cannot be changed after account creation.
• You are responsible for keeping your credentials confidential and for activity under your account.
• You must notify us immediately of any unauthorised access to your account.
• We strongly recommend enabling two-factor authentication (2FA).

3. Service description

Wealthra is a personal finance management platform that provides:

• Budget tracking and financial goal setting;
• Transaction categorisation and analysis (including AI-powered categorisation on paid tiers);
• Bank account aggregation via the Consumer Data Right (CDR);
• Financial reports and insights;
• Asset and liability tracking; and
• AI-powered tools that answer questions about your finances and provide general financial coaching and insights (paid tiers). These tools provide general information only and do not constitute financial, investment, tax or legal advice (see Sections 4 and 10).

4. AI tools

Our AI tools generate responses based on the information available to them and may produce information that is incomplete, out of date or incorrect. They provide general information and coaching to help you understand your finances. They do not take into account your personal objectives, financial situation or needs, and do not constitute financial product advice.

You should not rely on AI outputs as a substitute for advice from a qualified professional, and you remain solely responsible for your financial decisions. Information processed by our AI tools is de-identified in accordance with our Privacy Policy.

5. Consumer Data Right (CDR) services

5.1 CDR consent. By connecting your bank accounts through the CDR, you authorise us to access your banking data, use it to provide personal finance management services, and store it securely in accordance with CDR requirements.

5.2 Consent duration and withdrawal. CDR consent is valid for up to 12 months unless withdrawn earlier. You may withdraw consent at any time through Account Settings. On withdrawal, we will delete your CDR data within 30 days, except where retention is required by law.

5.3 Data use restrictions. We will not use your CDR data for purposes beyond those disclosed, will not share it with third parties without your consent, and will not use it for direct marketing. CDR data is handled in accordance with the CDR Rules and our CDR Consent Policy.

6. Subscription plans and payments

All prices are in Australian dollars and inclusive of GST. Plans are billed monthly or annually in advance. From time to time Wealthra may offer promotions which change or discount the price.

Billing and cancellation. You may cancel at any time; cancellation takes effect at the end of the current billing period. Except where you are entitled to a remedy under the Australian Consumer Law, fees already paid are non-refundable. We will notify you of any price change at least 30 days in advance.

7. File storage and uploads

The file storage feature is provided exclusively for financial documents relevant to your use of the Service (for example receipts, invoices, bills, bank statements, tax documents and budgeting spreadsheets). You agree not to upload:

• Personal photo libraries or media unrelated to financial records;
• Videos, music or entertainment files;
• Software, applications or executable files;
• Files that infringe third-party intellectual property rights; or
• Any content unrelated to personal finance management.

Each plan includes a storage allocation, file-count limit and daily upload limit. We may monitor aggregate usage to detect abuse, and may suspend upload privileges, remove non-compliant files, or act on accounts engaged in storage abuse. If your account is downgraded or terminated, files exceeding the new tier's limits may be deleted after at least 30 days' written notice.

8. User responsibilities

You agree to:

• Provide accurate and up-to-date information;
• Use the Service only for lawful purposes;
• Not attempt to gain unauthorised access to our systems;
• Not use automated tools to scrape or extract data;
• Not reverse engineer or decompile the Application;
• Not share your account with others; and
• Verify the accuracy of financial data and reports.

9. Intellectual property and your data

The Service, including all software, designs, text, graphics and trademarks, is owned by Wealthra and protected by copyright, trademark and other intellectual property laws.

You retain ownership of your personal and financial data. By using the Service, you grant us a limited, non-exclusive licence to host, process and use your data solely to provide and improve the Service and as described in our Privacy Policy. We do not claim ownership of your content.

10. Disclaimers

No financial advice. Wealthra provides tools for tracking and analysing your finances and general information through its AI tools. We do not provide financial, investment, tax or legal advice. You should consult a qualified professional before making financial decisions.

Accuracy of data. While we strive for accuracy, we do not guarantee that transaction data, categorisations, AI outputs or reports are error-free. You are responsible for verifying the information.

Service availability. We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation, including where interruptions arise from third-party providers.

11. Your rights under the Australian Consumer Law and limitation of liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you may have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the ACL.

To the extent we are entitled to do so, our liability for breach of a non-excludable guarantee is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied.

Subject to the above, and to the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive loss, and our total aggregate liability for all other claims is limited to the greater of the fees you paid us in the 12 months before the claim or AUD $100.

12. Data security and privacy

We take the security of your information seriously. Personal and financial data is encrypted in transit and at rest, and access is restricted. How we collect, use, store and disclose your information — including CDR data and where data is stored — is set out in our Privacy Policy and CDR Consent Policy, which form part of your agreement with us.

13. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the security or integrity of the Service. Except where immediate action is necessary (for example, a security risk or unlawful use), we will give you reasonable notice. On termination, the provisions in Section 14 apply, and any fees lawfully owing remain payable. This clause does not limit your rights under the ACL. You may stop using the Service and close your account at any time.

14. Data export and account deletion

You may export your data in JSON or CSV format at any time through Account Settings. On account deletion:

• Your account is immediately deactivated;
• CDR data is deleted within 30 days, except where retention is required by law;
• Other personal data is de-identified or deleted within 90 days;
• Some records may be retained for legal compliance (e.g., audit logs) for up to 7 years; and
• Deletion is irreversible and data cannot be recovered.

15. Users outside Australia

The Service is intended for Australian residents and is governed by the laws of Queensland, Australia. CDR features are available only to Australian residents. If you access the Service from outside Australia, you do so on your own initiative and are responsible for compliance with local laws. The Service may not be available or appropriate in all jurisdictions.

16. Dispute resolution

These Terms are governed by the laws of the State of Queensland, Australia. If a dispute arises:

1. Informal resolution — contact us at support@wealthra.io and we will try to resolve it informally;
2. Mediation — if informal resolution fails, the parties agree to attempt mediation before commencing litigation; and
3. Jurisdiction — you submit to the non-exclusive jurisdiction of the courts of Queensland, Australia (or any other court of competent jurisdiction).

For privacy or CDR complaints, contact us first at privacy@wealthra.io (or cdr@wealthra.io for CDR matters). If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992, or, for CDR matters, the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. Nothing in this clause limits your rights under the Australian Consumer Law.

17. Modifications to these Terms

We may modify these Terms from time to time. Material changes will be notified by email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the modified Terms. We will record the version and date of the Terms you accept.

18. General

• Survival. Clauses relating to intellectual property, liability, data, and dispute resolution survive termination.
• Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.
• Assignment. You may not assign these Terms without our consent. We may assign or novate them to a successor entity on notice to you, subject to your rights under this agreement and the law.
• Notices. We may contact you by email or in-app notification; you can contact us using the details in Section 19.
• Waiver. A failure to enforce a provision is not a waiver of it.
• Severability. If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
• Entire agreement. These Terms, together with our Privacy Policy and CDR Consent Policy, constitute the entire agreement between you and Wealthra regarding the Service.

19. Contact information

• General enquiries: support@wealthra.io
• Legal: legal@wealthra.io
• CDR matters: cdr@wealthra.io
• Privacy: privacy@wealthra.io
• Mail: Wealthra Pty Ltd, Level 10, 95 North Quay, Brisbane QLD 4000, Australia

By using Wealthra, you acknowledge that you have read, understood and agree to be bound by these Terms of Service.

Version history
v2.0 — 21 June 2026: added ACL carve-out, AI tools clause, data security/privacy, suspension & termination, users outside Australia, and general boilerplate; removed AFCA reference; standardised contact domain (wealthra.io) and entity name; fixed billing/GST and reconciled CDR deletion.
v1.0 — May 2026: initial Terms of Service.